The Qantas fleet remains grounded and all domestic and international flights remain cancelled as a response to damaging industrial action.
We understand that this will have a significant impact on our customers and apologise for the inconvenience that the damaging union action has caused. We thank you for your understanding and continued support.
Customers are not advised to travel to the airport unless they are booked on a QantasLink, or Jetstar or on certain Australia-New Zealand routes (see 'Is my flight still operating? section below').
Qantas is providing a full refund for any flights cancelled due to industrial action. You can cancel your flight with Qantas or rebook for a later date. Customers who purchase a new ticket with an alternative carrier, Qantas will reimburse the difference between the cost of the new ticket (in same cabin of travel) and the value of the refunded Qantas ticket (see Changing or Refunding your Booking). Qantas is also providing accommodation, meals and transfers for customers who are away from home. You can lodge your claim online (see 'Accommodation & Incidental Expenses').
Yesterday, the Government made an application to Fair Work Australia (FWA) to terminate or suspend the disputes between Qantas and the ALAEA, TWU and AIPA. This hearing will resume at 2pm and we will continue to provide information as it becomes available.
Qantas regrets that this action has become necessary and apologises sincerely to all affected passengers.
Is my flight still operating?
QantasLink, Jetstar, Jetconnect services, and our freight services (Express Freighters Australia and Atlas) will continue to operate as normal.
QantasLink:If your flight number falls within the range QF1400 - 2699 you are travelling with QantasLink. Your flight is not affected by the grounding so you should travel to the airport as normal.
Jetconnect services between Australia and New Zealand: The following services, operated by Jetconnect, are not affected by the grounding and customers should travel to the airport as normal.
Sydney - Auckland - Sydney
Sydney - Christchurch - Sydney
Sydney - Wellington - Sydney
Melbourne - Auckland - Melbourne
Melbourne - Christchurch - Melbourne
Brisbane - Auckland - Brisbane
Brisbane - Christchurch - Brisbane
Codeshare Flights: Qantas codeshares with a number of airlines who are continuing their operations as scheduled. These flights have both Qantas and alternative carrier flight numbers eg. QF319 and BA16. If you are on a codeshare flight you should travel to the airport as normal.
For the latest flight information visit our Flight Status page.
Contacting Qantas
Due to the significant nature of this disruption and the uncertainty as to how long the grounding will last, we are only able to manage customer bookings on a day-by-day basis.
Only customers travelling within the next 24 hours should call our Contact Centres on 13 13 13 or your local Qantas Office to discuss their alternatives.
If you are travelling in the next few days/weeks, please monitor the situation on qantas.com. We recommend that you do not change your booking until closer to the date of departure.
We understand that this will have a significant impact on our customers and apologise for the inconvenience that the damaging union action has caused. We thank you for your understanding and continued support.
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